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Terms and Conditions

Welcome to the 3fivetwo Medishop website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Care Team by e-mail,


Purchase of products 

  • Orders
  • Contract creation and electronic contracting
  • Description of products
  • Secure Payments and SagePay
  • Transaction Encryption
  • Data Storage


Your Order 

  • Track your order
  • Your Purchase History
  • Change or cancel an order


Returns and Refund policy

Returns Due to Defect or Damage

  • Products we are unable to refund or exchange
  • Delivery charges
  • Damages
  • Order change or cancellation
  • Cancellation of made-to-order products


Delivery Information 

  • Delivery of Goods
  • Delivery Times
  • Receipt of Delivery
  • Delivery Costs
  • Delivery Cost Refunds


Promotional Discounts and Offers 

  • Promotional Codes & Discounts



  • Intellectual property and right to use
  • Compliance with laws
  • Limitation of liability
  • Severance
  • Survival
  • Entire agreement
  • Contact
  • Jurisdiction and General Matters


Use of the Website 

  • Access
  • Registration
  • Indemnity
  • Our rights
  • Third party links
  • Privacy
  • Use
  • Colours
  • Damages
  • Accuracy of Content
  • Damage to your computer


Purchase of products


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Full payment must be made for all goods before delivery or collection can be made.

Items that are available to order must be paid in full by any of the methods highlighted on our website at the time of order; if payment is not made we will be forced to cancel your order.

You will be charged the correct price for buying goods and services from our website at the date you place your order. We do our best to ensure that prices are correctly shown but very occasionally an error may occur. If this should happen we will amend the price and ask you to confirm whether you still wish to purchase the goods at the correct price.


Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows: 

  • You place the order for your products on the Website by pressing the confirm button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. 
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from 3fivetwo Medishop. 
  • Acceptance of the order and the completion of the contract between you and us will take place by a confirmation e-mail, following allocation of goods unless we have notified you that we do not accept your order, or you have cancelled it.


Non-acceptance of an order may be a result of one of the following: 

  • The product you ordered being unavailable from stock. 
  • Our inability to obtain authorisation for your payment. 
  • The identification of a pricing or product description error.

The contract will be concluded in English. The details of your specific contract will not be filed by . If you do require any information regarding orders you have placed with 3fivetwo Medishop please contact us at the following address:

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.

3fivetwo Medishop have made every effort to prepare and check the content of this website to ensure all information is accurate, particularly with regards to prices quoted, stock availability and product description. Orders will only be accepted if no material discrepancy exists in respect of details, prices and descriptions quoted. Our acceptance of your order will take place upon dispatch of the products ordered. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.


Secure payment


Online payments at 3fivetwo Medishop are made through SagePay. After confirming your purchase and contact details you will be asked to enter your payment details on the Sage Pay secure payment servers.


Sagepay Security policy


As a payment service provider (PSP), thousands of businesses outsource their transaction security to Sagepay. It is our top priority to ensure that your customers’ transaction data is kept secure at all times.


Transaction security


All transaction information passed between 3fivetwo Medishop and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to 3fivetwo Medishop from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


Encryption and Data Storage


Once on Sagepay's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.


System security


Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.


Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.


Links to banks


Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.


Internal security


Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass.


Staff validation


All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from our own employees.


Disaster recovery


Sage Pay operates on twin data centres to ensure optimal system security and up-time and has a full disaster recovery and business continuation policy.


Data Storage


Data storage on SagePay systems, and the communication between SagePay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. SagePay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.


If you require further information on SagePay and their policies and procedures please visit


Your Order


Track your order


To check your order status, just click on the Order Tracking link at the top of the page and sign in to view your orders.


  • On Order means your order has been processed and we are waiting for the goods to be made ready for dispatch. The dispatch date supplied is that date when the goods are expected to be dispatched from our warehouse. Delivery is typically within the delivery times quoted within the delivery information for each product..


  • In Progress means your order has been processed and is being prepared for dispatch.


  • Dispatched means your order has left our warehouse. See delivery details for information on due dates and lead times.


  • Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.


  • Cancelled means your order has been cancelled either by you or by us.


If you find that your order has only been partially delivered, this may be because other items were not ready for dispatch i.e. products are on order. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Care team at


Your Purchase History


To find out more information on your past orders, please click here to sign into your account.


Returns and Refund Policy


We hope you will be pleased with your purchase. However, if you are not completely satisfied with your 3fivetwo Medishop product and wish to return it you may do so at your cost. You have up until the end of 14 working days after receipt of your order delivery to inform us if you wish to return your order and we will be happy to refund or exchange the product provided it is in fully resalable condition, undamaged and in the original packaging. *


If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. Refunds can only be made to the original card of purchase.


In addition, for up to 28 days after purchase goods may be returned provided they are in the same condition as stated above together with the sales invoice for a refund subject to a 25% re-stocking charge. However, if a product has been made individually to your specification then these rights to return do not apply, unless the product is faulty.*


For details on returning an order please contact us by email at Please state your sales invoice number, date of receipt, the reason for returning the product and whether you would like a refund or a replacement product. You will be issued with Product Returns information together with a Returns Reference Number.


The liability of 3fivetwo Medishop will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.


Returns Due to Defect or Damage


All goods are thoroughly checked before dispatch to ensure they meet our high quality standards and are fit for purpose. However please check all products on receipt for condition, quality or imperfections.


If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.


Returns due as a result of the product having been received in a damaged or defective condition will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period usually 14 days and will inform you of our decision.


Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us.


All authorised refunds will be paid within 14 days of receipt of the returned goods and by the method used to pay the goods.


*None of the above conditions affect your statutory rights when goods are faulty, or not as described.


Products we are unable to refund or exchange


We are unable to offer a refund or exchange on personalised, made-to measure/order unless they are faulty.


Delivery charges


3fivetwo Medishop will refund your original delivery charge only when a product is incorrect, damaged or faulty. We do not charge for returns of faulty or damaged products but we do charge for delivery and return of unwanted purchases.*




In the event that goods received by you are either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods. You have the right, in the event of the goods being either faulty or damaged, to have the goods returned to us provided that you have notified us of the defect or damage within a reasonable period of time after delivery and provided that the damage or defect has not happened following the date of delivery to you.


Order Change or Cancellation


All customers have fourteen working days to cancel their order following the delivery of the goods. If you wish to change or cancel an order this can be done by either contacting our Customer Care team in writing and/or at the following email address Please quote the order number and date the order was placed.


For products that have already been delivered or returns for any other reason i.e. products are defective, please follow our returns procedure.


Customers must arrange (at their own expense) to return the goods in a saleable condition. The goods will be deemed returned when received by 3fivetwo Medishop and we will refund the monies as soon as possible within at least 14 working days.


Cancellation of made-to-order products


Should you wish to cancel a made-to-order product for any reason you must do so within 24 hours of your purchase; after the 24 hour cancellation period has elapsed any refund is at the discretion of 3fivetwo Medishop. As it is unlikely that the goods can be sold on at full value it is typical that we will charge a cancellation fee of 25% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*


*None of the above conditions affect your statutory rights when goods are faulty, or not as described.


Delivery Information


Delivery of Goods


The responsibility for, and ownership of, the goods passes to the customer when the goods have been delivered.


Any delivery dates, or stock arrival dates, whether requested or quoted are only estimates. We will make every effort to deliver on those dates. We will make every effort to carry out our deliveries at the dates and times agreed. If for any reason, delivery is delayed, 3fivetwo Medishop is not liable for any consequential loss. We will of course make every effort to keep you informed of any delays.


Products may be dispatched separately depending on the make-up of the order and therefore may arrive separately.


On receipt of delivered goods, you must ensure that the goods are in a satisfactory condition, and any dissatisfaction with the goods or delivery team must be reported immediately via phone or email. If the goods are received damaged, then they should be signed for as such on the delivery note and we must be advised in writing to within 3 working days.


Any deliveries that fail due to error on your part are refunded at 3fivetwo Medishop's discretion. Please ensure you have made all the necessary arrangements to accept delivery on the agreed date.


Delivery Times


Orders to all destinations on the UK mainland will normally be delivered within times quoted in the delivery information for each product. Orders to other destinations may take slightly longer and will be dependent on postcode.


We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. On rare occasions, some items may be delivered outside the published time periods.


Receipt of Delivery


All goods are thoroughly checked before dispatch to ensure they meet our high quality standards and are fit for purpose. However please check all products for condition, design, quality or imperfections.


Should your delivery arrive in a less than satisfactory condition, i.e. the box has been damaged in transit, please note this on the paperwork when signing for the delivery


If any Products are out of stock you will be notified at the earliest opportunity. Delivery will normally be by post or courier. All Products must be paid for prior to delivery. If there is any short delivery or damage to goods in transit, this should be notified to 3fivetwo Medishop by you with full particulars within three working days of delivery. We cannot be financially liable for delay in delivering the products, however arising.


Delivery Costs


Our standard carriage charge to UK mainland addresses:

£5.95 (inc. VAT) to delivery orders up to the value of £50

£7.95 (inc. VAT) to delivery orders from £51 to £149

Free Delivery on orders over £150.


Our standard carriage charge to addresses in Northern Ireland and Republic of Ireland is:

£6.95 (inc. VAT) to delivery orders up to the value of £50

£8.95 (inc. VAT) to delivery orders from £51 to £149

Free Delivery on orders over £150.


Delivery will normally be within times quoted in the delivery information for each product to mainland UK and Ireland, Monday to Friday 9am-6pm, excluding public holidays. For other destinations delivery will normally be between five and ten working days.


Delivery Cost Refunds


We'll refund the purchaser any delivery charge paid when a product is faulty or damaged. Furthermore, should you buy a product online and you change your mind about it, providing you notify us in writing within 14 working days of receiving it, we’ll refund the purchase price and any delivery charge you may have paid. If 14 days have elapsed we’ll refund the purchase price, but not delivery charges. *


3fivetwo Medishop Promotional Discounts and Offers


Promotional Codes & Discounts


Coupons, discounts and promotional discount codes offered by 3fivetwo Medishop are valid only for use as part of a purchase made via shop3fivetwo Medishop, unless otherwise stated. Such promotional discounts are not valid for use for telephone orders.


Any offer available to new or existing registrants cannot be used in conjunction with any other discount. This includes products discounted during promotional periods or otherwise.




Intellectual property and right to use


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.


You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Compliance with laws


The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


Limitation of liability


While we will use every reasonable endeavour to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.


We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.


To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.


We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:


  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or


  • Any loss of goodwill or reputation; or


  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.


Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.




If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.




No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.




Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Entire agreement


These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what 3fivetwo Medishop and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


Jurisdiction and General Matters


All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to the Law of Northern Ireland and the courts of Northern Ireland shall have jurisdiction in all such matters.


We continually update our online store. From time to time our retail stores may run special local promotions, which may not be available on our web site, or we may offer special discounts online that are not available in the retail shops.


We reserve the right to withdraw any goods from the website at any time.


Prices are subject to change without notice. Prices are inclusive of VAT.


Password/Account security – You are responsible for the security of your password and account.


Where your order includes the purchase of knives or bladed articles, you confirm that you are over the age of 16.


Use of the Website




You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.




You warrant that:


The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and


You will notify us immediately of any changes to the Personal Information by contacting our Customer Care Team by e-mail to


You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.




You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.


Our rights


We reserve the right to:


Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.


Change the conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


Third party links


To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.




We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.


When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.


You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.


We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:


* Processing your orders;


* For statistical or survey purposes to improve this Website and its services to you;


* To serve website content and advertisements to you;


* To administer this website;


If you consent, to notify you of products or special offers that may be of interest to you.


You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.


You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.


When entering any of our contests or prize draws, you provide your name, email address and mailing address. The winner only will be notified by e-mail.


Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to Head Office at




Goods purchased should be used as intended, and applying any instructions supplied.




We have made every effort to display the colours of products as accurately as possible on our website. The actual colour that you see will depend upon on your monitor hence we cannot guarantee that the colour you see displayed will reflect the actual colour of the product. On occasion a monochrome image is shown together with a colour sample to show the true colour of the product.




In the event that goods received by you are either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods. You have the right, in the event of the goods being either faulty or damaged, to have the goods returned to us provided that you have notified us of the defect or damage within a reasonable period of time after delivery and provided that the damage or defect has not happened following the date of delivery to you.


Accuracy of Content


3fivetwo Medishop have made every effort to prepare and check the content of this website to ensure all information is accurate, particularly with regards to prices quoted, stock availability and product description. Orders will only be accepted if no material discrepancy exists in respect of details, prices and descriptions quoted. Our acceptance of your order will take place upon dispatch of the products ordered.


All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.


Damage to your computer


3fivetwo Medishop make every effort to ensure this website is free from defects or viruses. However, we cannot guarantee that your use of this website will not cause damage to your computer. It is your responsibility to provide the necessary screening to protect your computer. 3fivetwo Medishop will not be liable for any damage or loss as a result of using this website.